Privacy Policy

Last updated: February 2026

Solarwyse Solar Power Solutions Inc. ("Solarwyse," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have regarding your data.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information: name, email address, phone number, mailing address
  • Order information: billing and shipping address, products purchased, order history
  • Account information: username, password (hashed), saved preferences
  • Quote requests: details about your property, energy needs, and project scope
  • Communications: messages you send us via email, phone, or web forms

We also collect certain information automatically when you visit our website:

  • IP address and general location (country/region)
  • Browser type and operating system
  • Pages visited, time on site, and referring URL
  • Cookie and session data (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, and send order confirmations and updates
  • Respond to quote requests and customer service inquiries
  • Create and manage your account
  • Send transactional emails (order confirmation, shipping notifications)
  • Send marketing communications, if you have opted in (you may unsubscribe at any time)
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Payment processors: Stripe, to securely process payments
  • Shipping carriers: Shippo and freight partners, to fulfill and track your orders
  • Email service providers: SendGrid, to deliver transactional and marketing emails
  • SMS providers: Twilio, for order update notifications (if you opt in)
  • Analytics providers: Cloudflare Web Analytics, to understand site traffic (no personal data is shared)
  • Legal authorities: when required by law or to protect our rights

All third-party service providers are required to handle your data in a manner consistent with this policy.

4. Cookies

We use cookies and similar tracking technologies to operate our website. For full details, see our Cookie Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of seven years for tax and accounting purposes. You may request deletion of your account data at any time by contacting us.

6. Your Rights

Under PIPEDA, you have the right to:

  • Know what personal information we hold about you
  • Access your personal information and request a copy
  • Correct inaccurate information
  • Withdraw consent for non-essential uses (this may limit certain services)
  • Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, contact us at sales@solarwyse.ca.

7. Security

We use industry-standard measures to protect your personal information, including encrypted connections (HTTPS), hashed passwords, and restricted access to personal data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security, but we take reasonable precautions.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., manufacturer websites, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Questions or concerns about this policy? Contact our Privacy Officer:

Solarwyse Solar Power Solutions Inc.
91019 Township Rd 724
Grande Prairie, Alberta
1-888-402-4376
sales@solarwyse.ca